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<\/span><\/p>\n The terms and conditions set out in this Agreement will apply to the relationship between the guest and OAK NATURE from the moment the reservation is made and until the time the stay in the accommodation ends.<\/span><\/p>\n Where the Terms and Conditions are omitted, the Portuguese legislation in force will apply.<\/span><\/p>\n <\/p>\n The prices of the rooms shown are per night; for occupancy of two adults.\u00a0<\/span><\/p>\n The use of an extra bed in the room for children and \/ or adults is subject to an additional supplement, in the following terms:\u00a0<\/span><\/p>\n All daily rates include buffet breakfast per person and access to the outdoor pool as well as the health club gym, sauna, Turkish bath and jacuzzi, limited to opening hours.<\/span><\/p>\n The rates and amounts indicated in the terms and in the accommodation contract include VAT, unless expressly stated otherwise.<\/span><\/p>\n <\/span><\/p>\n \n The rooms allow a maximum occupancy of 2 adults. These can, however, accommodate 1 or more children and \/ adults, in one or more extra beds (sofa beds).<\/span><\/p>\n <\/p>\n <\/p>\n OAK NATURE has an outdoor heated pool, health-club gym, sauna, Turkish bath and jacuzzi, with its own rules of use and opening hours.\u00a0\u00a0<\/span><\/p>\n The opening hours and use of the above services are as follows:<\/span><\/p>\n The guest must make <\/span>a prior reservation for the use <\/b>of spa services, Turkish bath, sauna, jacuzzi, in order to guarantee availability in the use of the indicated services. The periods for using the spa services are a maximum of 30 minutes per treatment, or 40 minutes in the case of the gym, to be confirmed at the reception of the accommodation.\u00a0<\/span><\/p>\n Upon arrival, a bathrobe,spa towel and slippers per person will be available for use in the additional spa services.<\/span><\/p>\n <\/span><\/p>\n All daily rates include buffet breakfast per person served in the accommodation's dining area. Breakfast may take into account individual dietary restrictions, such as gluten and lactose intolerance, upon prior communication to the hotel reception, at least the day before.\u00a0<\/span><\/p>\n The accommodation has a bar and cafeteria service available during the afternoon, with drinks, snacks, light meals and hot dishes. Hot plate orders must be made in advance at reception.<\/span><\/p>\n The opening hours and use of the above services are as follows:<\/span><\/p>\n On request, OAK NATURE also offers a 'room service' service for breakfast with an additional fee of 5 euros and maximum consumption of 10 items.\u00a0<\/span><\/p>\n Each room has a minibar that can be connected and filled with prior notice. The values \u200b\u200bfor consumption of the bar and minibar are deducted from the guest's account at check-out.\u00a0<\/span><\/p>\n <\/p>\n When the stay is longer than one night, the accommodation will carry out basic cleaning of the room daily, provided that the key is delivered to reception by 11:30 am and this will take place between 11:30 am and 3:00 pm. Cleaning consists of airing the room, making the bed, cleaning exposed products, replacing amenities and toilet paper. Bath towels can be changed on request. For a longer stay, bed linen will be changed every three days.\u00a0<\/span><\/p>\n <\/p>\n Reservations, cancellations and their changes will be managed in accordance with the instructions stipulated either in direct sales or through online booking platforms. <\/span><\/p>\n Reservation management is carried out directly by our reception, which is open from 9:00 am to 9:30 pm.<\/span><\/p>\n <\/p>\n A pol\u00edtica de cancelamento do Oak \u00e9 a seguinte:<\/span><\/p>\n \u00a0Communication of cancellation of reservations must be made in writing. Refunds are preferably made by bank transfer or another method to be agreed between the parties.\u00a0<\/span><\/p>\n Mais se informa, que nos cancelamentos comunicados em tempo \u00fatil,\u00a0 a partir da data de n\u00e3o reembolso dos valores pagos, o Oak poder\u00e1 aceitar, mediante aprova\u00e7\u00e3o da ger\u00eancia, a altera\u00e7\u00e3o das datas da reserva, se motivo atend\u00edvel.<\/span><\/p>\n \u00a0A Oak reserva-se o direito de definir outras pol\u00edticas de cancelamento para parceiros de plataformas de gest\u00e3o de reservas.<\/span><\/p>\n In the event of non-arrival and\/or early departure, any deposit paid is non-refundable and the total stay will be charged. For this purpose, the accommodation reserves the right to offset the amount payable for such cancellation against the guest's credit card, without prior notice or guest approval, where applicable. However, written notice of this charge will be sent to the guest.<\/span><\/p>\n <\/p>\n <\/p>\n All major credit and debit cards (after check-in) are accepted.\u00a0<\/span><\/p>\n \u00a0The accommodation has the right to terminate the contract of stay if the guest does not pay the price in full and on time when it is due or does not provide the required guarantee.<\/span><\/p>\n <\/p>\n The hours of operation for arrivals and departures at the Oak are as follows:<\/span><\/p>\n In exceptional situations and with authorization, early\/late check-in may be guaranteed by OAK NATURE. In case of late check-in or check-out, an additional fee of 20 euros may be charged.\u00a0<\/span><\/p>\n For guests checking out after 2 pm, the accommodation reserves the right to charge an additional night, quoted at the best rate available at the time.<\/span><\/p>\n Rooms are reserved until midnight on the day of booking, if you do not show up by the scheduled time, the accommodation reserves the right to consider the reservation canceled and make the room available for rebooking.\u00a0<\/span><\/p>\n Accommodation at OAK NATURE requires the presentation of a legal identification document for the guest, whose information regarding personal data is protected in accordance with the General Data Protection Regulation - Regulation (EU) 2016\/679. If you are a foreign citizen, Oak Nature will report in the accommodation bulletin, as provided by law, the permanence of your space to the Foreigners and Borders Services.<\/span><\/p>\n <\/span><\/p>\n \u00a0<\/span><\/p>\n Oak operates a NO SMOKING policy in all indoor areas, including: guest rooms, hallways and indoor public areas. Failure to comply with our NON-SMOKING policy will incur a fee of 200 euros to facilitate the cost of tobacco odor removal.\u00a0<\/span><\/p>\n Designated smoking areas have been allocated within the hotel's exterior grounds \u2013 please inquire at check-in.\u00a0<\/span><\/p>\n \u00a0<\/span><\/p>\n The Oak has a SILENCE policy from 10pm to 8am, so as not to disturb the sleep of guests. Failure to comply with our SILENCE policy will incur a fee of 150 euros.<\/span><\/p>\n It is expressly forbidden to lodge animals in the accommodation, except for guide dogs. The improper introduction of animals will allow the accommodation to immediately terminate the contract with the guest and force him to leave the accommodation without being refunded the amounts paid in the meantime for the availability of the room during the contracted period of stay.<\/span><\/p>\n <\/p>\n Oak has its own car park, free of charge for hotel guests and subject to the availability of parking spaces. OAK NATURE is not responsible for damage or theft of vehicles parked on its premises.<\/span><\/p>\n <\/p>\n The voucher is only available in digital format (e-voucher). This will be sent to the email address provided by the user upon successful purchase.<\/span><\/p>\n The voucher contains, at least, the following essential elements: identification code that guarantees its uniqueness and authenticity, content of the offer and expiry date for its use.<\/span><\/p>\n For its use, you must present it, in digital or paper format, when booking the services contracted therein.<\/span><\/p>\n The voucher can be transferred by the purchaser to third parties, however it cannot be shared among several users (unless mentioned in the campaign conditions).\u00a0<\/span><\/p>\n The voucher is for single use, unless otherwise stated. If the value of the voucher is not used in full or the service is not used in full, the unused difference will expire and there will be no refunds.<\/span><\/p>\n Failure to use the voucher until the end of its validity implies its nullity and cannot be used at a later date.\u00a0<\/span><\/p>\n <\/p>\n Oak complies with the provisions contained in the Personal Data Protection Regulation 'RGPD'.<\/span><\/p>\n Unless otherwise specified, the guest's personal data must be deleted when the accommodation contract ends and the legal retention periods have expired.<\/span><\/p>\n <\/span><\/p>\n In the event of theft or property damage, or in the event of flood or fire or other damage to the hotel room, the guest must immediately inform the accommodation staff and collaborate in resolving the reported situation.<\/span><\/p>\n Oak will have the right to immediately terminate the stay contract, without the right to the amounts paid in the meantime, if the guest has any behavior that affects the good coexistence, peace or hygiene of the accommodation, namely if he is under the influence of drugs or alcohol, use of the hotel room for illicit practices, act offensively to staff or other accommodation guests, disturb the peace, or, have maliciously made false reservations and\/or damaged or destroyed the accommodation facilities.<\/span><\/p>\n Any comment or complaint regarding the stay must be made at the reception of the accommodation at the time of the visit, so that the matter can be resolved immediately.<\/span><\/p>\n Oak will only be responsible for damages or losses to the guest when such facts result from the accommodation's fault.<\/span><\/p>\n O Oak n\u00e3o se responsabiliza por falhas no desempenho, caso a falha seja causada por qualquer fator exterior que n\u00e3o esteja ao alcance do seu controlo razo\u00e1vel. O alojamento reserva-se no direito de cobrar aos h\u00f3spedes o custo de retifica\u00e7\u00e3o de danos causados \u200b\u200bpelo ato deliberado, negligente ou imprudente, omiss\u00e3o ou neglig\u00eancia dos h\u00f3spedes em rela\u00e7\u00e3o \u00e0 propriedade ou estrutura do alojamento. Caso este dano venha a p\u00fablico ap\u00f3s a sua partida, o alojamento reserva-se no direito de cobrar no cart\u00e3o de cr\u00e9dito do h\u00f3spede, ou enviar uma fatura no valor necess\u00e1rio para compensar ou reparar qualquer dano. O alojamento far\u00e1 todos os esfor\u00e7os para manter quaisquer custos que o h\u00f3spede possa incorrer num valor m\u00ednimo.\u00a0<\/span><\/p>\n0 - General<\/span><\/h3>\n
I - PRICE INFORMATION<\/span><\/h3>\n
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II - MAXIMUM OCCUPANCY OF ROOMS\u00a0\u00a0<\/span><\/h3>\n
III - COMPLEMENTARY SERVICES<\/span><\/h3>\n
III.i. SPA, SWIMMING POOL AND GYM<\/h4>\n
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III.ii. BREAKFAST AND RESTAURANT<\/span><\/h4>\n
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III.iii. DAILY CLEANING OF ROOMS<\/span><\/h4>\n
IV - AVAILABILITY, CANCELLATIONS, CHANGES, NON-ARRIVAL AND EARLY DEPARTURES<\/span><\/h3>\n
IV.i. CANCELLATION POLICY<\/span><\/h4>\n
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V - PAYMENTS<\/span><\/h3>\n
VI - ARRIVAL AND DEPARTURE POLICY<\/span><\/h3>\n
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VII - SMOKING POLICY<\/span><\/h3>\n
VIII - SILENCE POLICY<\/span><\/h3>\n
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IX - ANIMALS\u00a0<\/span><\/h3>\n
X - PARKING<\/span><\/h3>\n
XI – VOUCHERS<\/span><\/h3>\n
XII - DATA PROTECTION POLICY<\/span><\/h3>\n
XIII - COMPLAINTS AND RESPONSIBILITIES<\/span><\/h3>\n